Support

Answers to common questions, and a real person when you need one.

Frequently asked questions

How do I draw a route?

Open a play, make sure Draw is selected, and drag from a player along the path you want them to run. Play Designer keeps the breaks and smooths out the wobble.

For a standard route, tap the player instead, then tap a number on the route tree. With a player selected you can make the line dashed (for option routes) or curved, and change how it ends: an arrow for a route, a T for a block, a zone, or nothing. Switch to Move to drag players and route points into place.

How do I print wristbands?
  1. Open your playbook and tap the printer button.
  2. Choose Wristbands, then pick the plays, how many plays go on each card, and the card size. Measure your wristband's window and choose the closest size, or enter your own.
  3. Tap Print, or Save PDF to print later.

Play sheets and call sheets are in the same place. Printing is part of Play Designer Pro, and you can preview for free.

How do I share the playbook with my players?
  1. Open your playbook and tap the share button.
  2. Choose the plays to include, then tap Create Team Link.
  3. Tap Send Link to text or email it, or Copy Link to paste it into your team chat.

Players tap the link and see every play, animated, on any phone. They don't need the app or an account. Player names are left out unless you turn on Include player names. Changed a play? Create and send a new link. Team links are part of Play Designer Pro.

A player says the link won't open

Team links are long because the whole playbook is inside them. If a player sees “This link didn't come through,” the link was cut off along the way: send it again, making sure the whole link is copied, or share fewer plays per link.

Players also need a reasonably current browser. On iPhone and iPad that means iOS 16.4 or newer.

Can I move a playbook to another iPhone or iPad?

Yes. Create a team link for the playbook and send it to yourself. Open the link on the other device, then tap Open in Play Designer at the bottom of the list of plays to add it to the app there.

How do I restore my purchase?

Open Settings (the gear on the home screen) and tap Restore Purchases in the Play Designer Pro section. You'll also find Restore Purchases on the upgrade screen. Make sure you're signed in to the App Store with the same Apple Account you used to buy Pro.

How do I cancel my subscription?

Subscriptions are managed by Apple, so you cancel in your Apple ID settings:

  1. On your iPhone or iPad, open the Settings app.
  2. Tap your name, then Subscriptions.
  3. Choose Play Designer and tap Cancel Subscription.

On your iPhone or iPad you can also jump straight there: manage subscriptions.

You keep Pro until the end of the period you've already paid for. To avoid being charged again, cancel at least 24 hours before the renewal date. A lifetime purchase never renews, so there's nothing to cancel.

Still stuck?

Email us and a real person will get back to you. Include your iPhone or iPad model and what you were trying to do.

feedback@strangemesa.com